Summary:

The Director is responsible for leading, overseeing, managing, and improving the service (process and tools) that support the transition of entities into CHRISTUS Health. The primary focus is support for transitions that result from acquisition of other healthcare entities, but the scope of support extends to transitions that result from other business activities such partnerships, joint ventures, lease arrangements, internal growth (e. g., new clinics). The Director will successfully partner and collaborate with key CHRISTUS stakeholders to ensure the process and the tools are provided for successful transitions for all involved. The Director will assist with creating business strategies and proposing implementation methods for content within the designated programs. The Director will drive continual process improvement in the delivery of application services throughout CHRISTUS and apply strong knowledge of healthcare operations, proven communication, problem-solving, critical thinking, and management skills to guide design, development, and deployment of critical systems. The Director will maintain knowledge of current and emerging trends in healthcare technology, actively seeking information to stay abreast of best practices, application solutions and services, striving to incorporate innovation in a practical, cost-effective manner.

Responsibilities:

Leads and manages the team responsible for supporting the service (process and tools) used to transition entities into the CHRISTUS Health environment.

Oversees and manages the process and tools used to track and monitor transitions throughout the entire lifecycle from pre-transition to post-transition).

Collaborates with CHRISTUS stakeholders within and external to IS as well as stakeholders external to CHRISTUS that are involved in transition activities.

Leads and manages continuous improvement of the service (processes and tools) that supports transition activity.

Monitors, manages, and reports operational updates to the System Director to support efficient and effective planning for resource utilization and prioritization work.

Provide oversight in the analysis and evaluation of current systems and procedures as well as the development of system design and workflow modifications for optimization of processes.

Successfully manages a full workload across multiple projects, while leading a team.

Proactively engages with CHRISTUS business units, at all appropriate levels, to support the development and accomplishment of CHRISTUS strategies and objectives.

Communicates with senior leadership and management setting direction to establish clear expectations regarding designated programs. Establishes end-user support service levels, working with Business Leadership and IS, reporting metrics on a regular basis, driving technology improvements through the eyes of the end users and management team.

Recruit, onboard, train, mentor, and develop direct reports to deliver high quality services.

Supervise and motivate assigned direct reports.

Promotes the development of associates using counseling, teaching, and role modeling techniques.

Provides associate advice with interpreting and/or executing departmental and organizational standards, policies, and procedures to facilitate the goals and objectives of the organization.

May be required to travel to perform duties.

May be required to work outside of normal working hours.

May be required to work long hours during critical problems or implementations.

Other related duties as assigned.

Requirements:

Bachelor's degrees in computer science, Management Information Systems, business or related field

Education and experience in relevant Information Technology Infrastructure Library (ITIL) support and delivery processes. ITIL Certification preferred.

Financial skills related to budgeting and forecasting.

Strong knowledge of major healthcare information systems(s).

5+ years of experience in Information Technology leadership role.

3 or more years of experience with implementation and optimization in a complex, multi-site environment. Experience with Epic and associated products strongly preferred.

Experience in relevant ITIL support and delivery processes.

Experience in providing and managing customer support in a highly matrixed organization.

Ability to work on multiple and complex projects.

Ability to consistently demonstrate positive communication style, strong critical thinking skills and a creative and collaborative approach to problem solving required.

Adaptable and flexible style, ability to work if dynamic environment.

Excellent written and oral communication skills including presentation skills.

Excellent resource management including resource projection and budgeting skills.

Ability to work in a collaborative way across a diverse, geographically, and culturally, organization.

Work Type:

Full Time

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