Job title: Senior Desktop Engineer

Salary: £30,000 - £33,000 + Fantastic Benefits Package

Location: Ipswich

This is a Full time permanent position working 37.5-hours per week, Monday - Friday 09:00 - 17:15.

The successful candidate must be willing to undergo the client's security clearance process.

Responsibilities:

• Fully site-based
• Able to deal directly with clients in a friendly and highly confident manner
• Troubleshooting known and unknown hardware/software issues related to desktop, laptops, workstations, peripherals, and associated accessories
• Experienced with VIP support and engagement
• Troubleshooting known and unknown software issues related to Windows platforms
• Building and deploying PCs, patch network points, troubleshooting printer problems, supporting standard software packages, and other general IT tasks
• Providing Hands and Eyes' support to other teams
• Processing documentation and knowledge base article management
• Using the onsite call management system to update calls and close calls to specific SLAs
• Perform stock control & asset management - ensuring the desktops and laptops are correctly added to the database and the status updated when applicable

Essential skills/qualifications:

• Knowledge of current and past Microsoft windows operating systems
• Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc)
• Experience in Windows imaging techniques (Network & Local)
• Microsoft Active Directory & Azure Active Directory knowledge
• Remote desktop support tools
• Desktop/printer configurations
• Excellent interpersonal & communication skills
• Must be able to work independently and part of a team.
• Experience and technical knowledge of IT, PC's/peripherals, and their architecture
• Break fix, IMACs, Incidents, Projects
• Experience with Ticket Management
• Comfortable with liaising and working alongside 3rd Parties
• Display flexibility and the ability to manage your day effectively

Desirable skills/qualifications:

• ITIL Foundation
• 3 - 4 years' experience supporting Windows environment
• Windows certification