NatWest are seeking a highly motivated candidate to join their award-winning front line internal colleague support team. This is an exciting opportunity to join the Digital & Automation Team, a highly motivated and energised team of people with opportunities for development..
The role is based in Castle Donington in the East Midlands and will be following the new flexible ways of working model offering 80% remote working and 20% in their brand new offices by East Midlands airport which offers free on-site parking.

Key Responsibilities:
Working in a busy and dynamic environment, you'll act as the Project Lead/Gatekeeper for all digital and self help content requests. You will be part of a wider Leadership Team who are passionate about the customer and delivering change to support their experience.

• You will co-ordinate and prioritise the delivery of digital content into our internal Chat Bot.
• You will manage the daily workstacks & task allocation, whilst working to key delivery deadlines.
• You will support the managing of over 400 projects per year.
• You will help with the delivery of departmental reduction targets
• You will work with the ServiceDesk Leadership Team to grow future talent into the team.
• You will support & motivate a team of Conversation Analysts to deliver, acting as a Scrum Master to help them achieve.
• You will be a central point of contact for Bank stakeholders, delivering project updates and developments, as well as supporting with journey design.

Key Skills

• Strong Customer Focus
• A background in a technical environment
• Excellent interpersonal & Communication skills
• A keen eye for detail
• Technical knowledge, including platform, technology, products and domains
• Knowledge of one or more service management disciplines
• Knowledge of relevant industry standard toolsets and processes to drive up customer service
• Knowledge and experience of operating principles
• Desirable - Recognised Project Management Qualification (Prince2/Agile/APM etc..)

Initially this will be a 6 month rolling contact at a day rate of £180-£200 per day with an opportunity to convert to a permanent role for candidates who excel in their performance with a starting salary of circa £40k per annum plus additional benefits including pension contributions, 28 days holiday and more.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.